Rates
Our fees reflect the scope of each engagement — not subscription tiers or hidden add-ons. Final quotes depend on travel distance, team size, and complexity.
Customer Journey Mapping Workshop
From NT$28,000
Half-day on-site session for up to 12 participants. Includes printed journey maps, action summary, and one follow-up call.
Additional participants: NT$1,200 each. Travel beyond 50 km from Caotun: NT$3,000 flat fee.
CX Audit and Assessment
From NT$45,000
Two to three days of observation and interviews over two weeks, plus a written report and leadership presentation.
Larger operations or multi-location reviews quoted individually. Typical range: NT$45,000–NT$85,000.
Frontline Service Training
From NT$32,000
Full-day session for up to 15 participants with customized role-play scenarios and printed reference materials.
Two half-day format available at the same rate. Refresher sessions for returning clients: NT$18,000.
Feedback Program Design
From NT$38,000
Three to four weeks of advisory work including one on-site visit, program design, templates, and one month of launch support.
Does not include printing costs or third-party survey tool subscriptions.
How we quote
Every engagement begins with a brief conversation — by phone, email, or an initial visit — to understand your situation. We then send a written proposal with scope, timeline, and fixed fee. Deposits of 30% confirm booking; the balance is due upon completion unless otherwise agreed.
Combined engagements (for example, an audit followed by training) receive a bundled rate. Non-profit community organizations and businesses with fewer than five employees may qualify for adjusted fees — ask when you contact us.
Request a quoteWhat affects the final price
- Number of locations we visit
- Distance from our Nantou office
- Team size requiring training materials
- Need for bilingual facilitation (Mandarin and English)
- Rush scheduling within two weeks
Pricing on this page is informational. A written proposal is required before any work begins. See our refund policy for cancellation terms.