Terms of Service

Last updated: August 2025

These Terms of Service ("Terms") govern your use of the website at content-pavilionhub.click and your relationship with Content Pavilionhub Consulting Co., Ltd. ("Content Pavilionhub," "we," "us"). By accessing this website or engaging our consulting services, you agree to these Terms.

1. Services

Content Pavilionhub provides customer experience consulting services, including but not limited to journey mapping workshops, CX audits, frontline training, and feedback program design. Specific scope, deliverables, fees, and timelines are defined in a written proposal or service agreement for each engagement.

2. Website use

You may browse this website for informational purposes. You may not scrape, copy, or redistribute site content for commercial purposes without our written permission. You may not attempt to interfere with the website's operation or security.

3. Intellectual property

All content on this website — text, images, layout, and branding — is owned by Content Pavilionhub or used under license. Deliverables created during paid engagements are governed by the terms of the relevant service agreement. Unless otherwise agreed in writing, we retain ownership of our methodologies and templates while granting clients a license to use deliverables for internal business purposes.

4. Consultation inquiries

Submitting a contact form or email does not create a binding contract. Engagements are confirmed only after both parties agree to a written proposal and any required deposit is received.

5. Accuracy of information

We strive to keep website information current, including service descriptions and pricing guidance. Published rates are indicative and may change. Final fees are confirmed in writing before work begins.

6. Limitation of liability

To the fullest extent permitted by applicable law in Taiwan, Content Pavilionhub shall not be liable for indirect, incidental, or consequential damages arising from use of this website or our consulting services. Our total liability for any claim related to a specific engagement shall not exceed the fees paid for that engagement.

Our recommendations are advisory. Implementation and results depend on factors outside our control, including client staffing, resources, and customer behavior. We do not guarantee specific business outcomes.

7. Third-party links

This website may link to external sites. We are not responsible for the content or practices of third-party websites.

8. Governing law

These Terms are governed by the laws of Taiwan (Republic of China). Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Nantou County, Taiwan, unless otherwise agreed in a service contract.

9. Changes

We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms may be directed to contact@content-pavilionhub.click or Lane 290, Cheng-Chong Rd., Tsaotun, Nantou, Taiwan (R.O.C.), +886-49-2568629 EXT 53.