Refund Policy

Last updated: August 2025

This Refund Policy applies to consulting engagements with Content Pavilionhub Consulting Co., Ltd.. Specific terms may also appear in your written proposal or service agreement; where conflicts exist, the signed agreement takes precedence.

1. Deposits and confirmation

Most engagements require a 30% deposit to confirm scheduling. The deposit secures consultant time and preparation. The remaining balance is due upon completion of the engagement unless otherwise stated in writing.

2. Cancellation by client

• More than 14 days before the scheduled start: Full refund of deposit, minus any non-recoverable costs already incurred (such as printed materials ordered specifically for your session).
• 7 to 14 days before: 50% of deposit refunded, or deposit applied to a rescheduled date within 60 days.
• Fewer than 7 days before: Deposit is non-refundable, but may be applied to rescheduling within 90 days at our discretion.

3. Rescheduling

One free reschedule is permitted if requested at least 7 days in advance. Additional reschedules may incur an administrative fee of NT$2,000. We will make reasonable efforts to accommodate new dates.

4. Cancellation by Content Pavilionhub

If we must cancel due to illness, emergency, or unforeseen circumstances, we will offer a full refund of any fees paid or reschedule at your preference. We are not liable for incidental costs you may have incurred (such as staff scheduling or venue arrangements).

5. No-shows

If our consultant arrives at your premises for a confirmed engagement and access is not provided, or key participants are unavailable without prior notice, the engagement may be treated as delivered and fees may be retained. We will attempt to contact you before leaving the site.

6. Work already started

For multi-day engagements such as CX audits, if you cancel after observation or interviews have begun, fees for completed work are non-refundable. Partial deliverables completed to that point may be provided at our discretion.

7. Deliverables and satisfaction

We stand behind the quality of our reports, training, and facilitation. If you believe deliverables materially fail to match the agreed scope, notify us within fourteen days of receipt. We will review concerns and, where valid, offer revisions at no additional charge or a partial refund proportional to unmet scope.

Dissatisfaction with recommendations you choose not to implement, or with business results after implementation, is not grounds for refund. Consulting outcomes depend on client actions and external factors.

8. Non-refundable items

• Travel surcharges for completed site visits
• Custom printed materials already produced for your engagement
• Deposits for cancellations within 7 days of the scheduled date
• Completed training sessions and workshops that were delivered as scheduled

9. Refund process

Approved refunds are processed within fourteen business days to the original payment method. Bank transfer refunds within Taiwan typically arrive within three to five additional business days.

10. Contact for refund requests

Email contact@content-pavilionhub.click with your name, engagement date, and reason for the request. We respond within three business days.

Lane 290, Cheng-Chong Rd., Tsaotun, Nantou, Taiwan (R.O.C.), +886-49-2568629 EXT 53