Consultations

Each engagement is shaped around your setting — a clinic waiting room, a retail counter, a guesthouse lobby — not a generic playbook. Choose the consultation that matches where you are today.

Team collaborating on a customer journey map with sticky notes on a wall

On-site workshop · Half day (4 hours) · Your premises in central Taiwan

Customer Journey Mapping Workshop

A facilitated half-day session where your team maps the end-to-end customer experience, identifies friction points, and agrees on three priority improvements.

From NT$28,000 per session (up to 12 participants)

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Consultant taking notes while observing a retail counter interaction

On-site assessment · 2–3 days spread over two weeks · Your premises

CX Audit and Assessment

An independent review of your customer-facing operations, combining observation, staff interviews, and a written report with actionable recommendations.

From NT$45,000 (scope-dependent)

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Staff members practicing customer service role-play in a training room

On-site training · Full day (6 hours) or two half-days · Your premises

Frontline Service Training

Practical training for customer-facing staff using role-play scenarios drawn from your actual business — greetings, difficult conversations, and handoffs.

From NT$32,000 per session (up to 15 participants)

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Customer completing a brief feedback form at a reception desk

Advisory + implementation support · 3–4 weeks · Remote planning with one on-site visit

Feedback Program Design

We help you design a simple, sustainable way to collect and act on customer feedback — comment cards, brief surveys, or follow-up calls that staff can manage without extra burden.

From NT$38,000

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Not sure where to begin?

Many clients start with our Customer Journey Mapping Workshop. It gives your team a shared picture of the experience you deliver today and surfaces the gaps worth addressing first. If your situation is different — a new location opening, staff turnover, recurring complaints — tell us on the contact page and we will suggest a starting point.

Describe your situation