Feedback Program Design
We help you design a simple, sustainable way to collect and act on customer feedback — comment cards, brief surveys, or follow-up calls that staff can manage without extra burden.
At a glance
- Format: Advisory + implementation support
- Duration: 3–4 weeks
- Location: Remote planning with one on-site visit
- Pricing: From NT$38,000
- Best for: Businesses that want structured feedback but lack a consistent process
The problem we address
Many businesses collect feedback sporadically — a suggestion box that nobody reads, an annual survey that arrives too late to matter. We design lightweight programs that produce useful input without overwhelming staff.
What we deliver
- A feedback collection method suited to your setting (paper, SMS, brief in-person questions)
- A simple review rhythm: who reads responses, how often, and what triggers action
- Templates for acknowledging feedback and closing the loop with customers
- One month of check-in support after launch
What we avoid
Complex survey platforms, long questionnaires, and metrics dashboards that nobody reviews. If you already use a tool, we can work within it — but we do not sell software.
Success looks like
Staff mention feedback in weekly meetings. Customers receive a response within a week. You can point to at least one operational change that came directly from customer input.